Good governance and AI-readiness begin with asking the right questions – and these matter to every regulated business. Ask Flo for a straight answer, or read the full article.
Everyone wants to 'add AI' to their operations. But AI can only reason about a business it can actually read. Here's what it takes to make your processes genuinely queryable.
Consumer Duty asks firms to evidence good customer outcomes — consistently, and at a level of detail the FCA will accept. That evidence lives in your processes. Here's how mapping turns the four outcomes into something you can actually demonstrate.
Adopting AI in a regulated firm isn't really a technology question – it's a control question. Can you explain a decision, evidence it, and stand behind it? Here's how to put AI into a process without losing your audit trail.
Stakeholders rarely hand you the real requirement – they hand you a solution, a symptom or a wish. Elicitation is the craft of getting underneath that. Here's how I draw out what a business actually needs.
Requirements aren't an early phase you finish and leave behind – they run the length of a project, changing shape at each stage. Here's how business requirements become solution requirements, then validated outcomes.
Everyone wants the To-Be – the slick future-state process. But a To-Be built without an honest As-Is is just a wish. Here's how I get from how things really work to how they should.
Nobody gets excited about a naming structure. But a process taxonomy is what turns a pile of disconnected diagrams into an estate you can navigate, govern and query. Here's why it's the first thing I build — and the last thing teams think of.
People throw around 'L3' and 'L5' as if everyone agrees what they mean. They don't. Here's a plain-English guide to process levels — and how to pick the right altitude for the decision you're trying to make.
A flowchart shows a process to one person, once. BPMN 2.0 turns it into a standardised, governed, machine-readable asset. Here's why I model in BPMN – and where freehand flowcharts quietly cost you.
Automating a broken process just gets you to the wrong outcome faster. Why a governed process baseline is the prerequisite for RPA, AI and any serious transformation.
Most SOP libraries are too big to be trusted and too inconsistent to be useful. Here's how to rationalise hard while improving quality, traceability and audit-readiness.
RPA and AI solve different problems, and using the wrong one is an expensive way to learn that. A practical guide to telling rules-based work apart from judgement-based work — and where the two belong together.
Most transformations don't fail on the process design – they fail on the people. Here's where change quietly stalls, and how a good analyst keeps it moving.